I can't purchase a subscription!


Please make sure you don’t have an active restriction on buying in-app purchase products.


You can find out more information regarding in-app purchases here:

iOS: https://support.apple.com/en-gb/HT204396

Android: https://support.google.com/googleplay/answer/1050566?hl=en


Alternatively, you can also purchase a subscription online here:



Language learners from Russia: Currently, you can only purchase Drops in the app stores, or online here:


Unfortunately, there is no way for us to bypass any sanctions or payment restrictions on Russia at this time. You will only be able to access app discounts within the app and email discounts online.

If a promo offer was made within the app and you cannot access it - this is a payment restriction that we cannot bypass and we are unable to offer you the same discount online as all promotions are run on an automated system.


Language learners from China and Iran: We are hard at work improving the app and adding more payment options, so please stay tuned!

If you need further assistance, please click on the widget (bottom left corner) or scroll down and click on "Submit a request". We will get back to you ASAP.


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