Right now, you can’t change your email or login provider inside the app. Instead, you use a new login on the same device, and Drops transfers your progress and purchases automatically.
This article explains:
- What is and is not possible
- The single set of steps to follow (for any scenario)
- When to contact Support and what to send
What you can and can’t do
You can
- Create a new Drops account on the same device with a different email or login method.
- Have progress and purchases transfer automatically from your old account to the new one on that device.
You can’t
- Change the email or login provider in settings for an existing account (this feature doesn’t exist yet).
- Merge two separate Drops accounts yourself (for example, one created with email, another with “Sign in with Apple” or “Hide My Email”).
- Move an App Store or Google Play purchase yourself to a different Apple ID or Google account, or to another person. Purchases are tied to the store account they were bought with.
What Support can do
Within these limits, Support can:
- We can transfer all progress, and we can transfer a purchase to a new Drops account.
- Help you find which login has your purchases
- Help you use that login going forward on your devices
- Reduce confusion when you’ve accidentally created multiple accounts
Support cannot:
- Merge all progress from different accounts into one in every case
- Move purchases between the Apple or Google Play Stores or between account within the same Play Store
Steps to change your email or login method (for any scenario)
Use these same steps whether you changed email, used “Hide My Email”, or created multiple accounts:
- On the same device where you currently see your progress/purchases, open Drops.
- Sign out of your current account.
- Tap Sign up / Log in again.
- Choose the new email or login method you want to use (for example, new email, Sign in with Apple, Sign in with Google).
- Complete the sign‑up/sign‑in flow to create or use that login on this device.
- Wait a moment, then check:
- Is your progress visible?
- Is your subscription or lifetime purchase active?
If everything looks correct, you can keep using Drops with this new login. This is currently the way to change your email or primary login method.
Common situations and how to resolve them
1. I have a lifetime purchase on an old login, but I want to use a new email
Use the steps above on the same device and store account you used for the original purchase.
After step 6:
- If your lifetime purchase appears on the new login → you’re all set.
- If your purchase is missing, go to “When to contact Support (and what to send)” below.
2. I accidentally created multiple accounts with different emails
- Follow the steps above, but log in one by one with each option you’ve ever used:
- Email + password
- Sign in with Apple (with or without “Hide My Email”)
- Sign in with Google
- For each login, note:
- Which one has your purchases
- Which one has your progress
Then:
- Keep using the login with your valid purchase.
- If another login has important progress, or you’re still unsure, go to “When to contact Support (and what to send).”
3. I used “Sign in with Apple” and “Hide My Email”
If you used Sign in with Apple plus “Hide My Email”, Apple may have created a private relay address just for Drops. Later, signing up with your real email can create a separate account.
- On your device, check Apple ID > Password & Security > Apps Using Apple ID to see if Drops is using “Hide My Email”.
- Try logging in to Drops with:
- Sign in with Apple
- Your real email
- Use the steps above to see which login shows your purchase and which shows your progress.
If you’re not sure which one to keep using, see “When to contact Support (and what to send)”.
When to contact Support (and what to send)
If, after following the steps above:
- Your purchase or lifetime access is missing, or
- You still see different progress on different logins, or
- You can’t tell which account to keep.
Please contact us from the Help section in the app. To help us solve this faster, include:
- All emails and login methods you might have used (email logins, Apple, Google, etc.)
- If relevant, the hidden Apple email used with “Hide My Email” for Drops
- A screenshot or copy of your App Store / Google Play receipt
- The device type you’re currently using (iOS or Android)
- A short summary like:
- “This login has my purchase; this login has my progress.”
We’ll use this information to:
- Confirm which login has your purchase
- Help you sign in to the correct account on your devices
- Clarify what is and isn’t possible next
🌐 The English version of this article is the original. Translations into other languages are automatic, we apologize for any errors.
Updated