Troubleshooting
-
My Learning Progress is Not Saving: Troubleshooting Steps
To ensure your progress is saved, please make sure you...
-
How can I restart or reset a topic?
You can restart a topic either from the Word Preview l...
-
Troubleshoot Login Issues and Account Access Problems
To successfully log into your existing account, please...
-
What is the Difference Between Streak and Progress in Drops?
The daily streak is counted after a completed session ...
-
How to Change My Email Address or Primary Login Method
Right now, you can’t change your email or login provid...
-
Drops App Keeps Crashing: Troubleshooting Steps
If the Drops app keeps crashing, try these simple step...
-
How many languages can I learn and how do I change my learning language?
We are pleased to announce that you can learn all the ...
-
Premium Subscription Limit: Still Have 5-Minute Sessions?
Don't worry, you have unlimited time. You just need to...
-
Can I use Drops offline or when I don't have access to the internet?
Offline access is only available to our Premium subscr...
-
I don't remember the meaning of an image. How do I get hints?
Do you ever struggle to recall the meaning of a specif...