Troubleshooting
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My progress hasn't been saved
To ensure your progress is saved, please make sure you...
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How can I restart or reset a topic?
You can restart a topic either within the Word Preview...
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Login issues
To successfully log into your existing account, please...
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Streak vs Progress
The daily streak is counted after a completed session ...
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Change email address or login method
At present, it isn't possible to switch providers or c...
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Crash Issues
If the app is crashing, please fill out the following ...
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How many languages can I learn and how do I change my learning language?
We are pleased to announce that you can learn all the ...
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I have a premium subscription but I still can learn only 5 minutes.
Don't worry, you have unlimited time. You just need to...
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Can I use Drops offline or when I don't have access to the internet?
Offline access is only available to our Premium subscr...
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I don't remember the meaning of an image. How do I get hints?
Do you struggle to recall the meaning of a specific im...