If you’ve paid for Drops Premium but still see the free version or “Upgrade”, follow these 3 short steps.
1. Check your account and where you bought Premium
Premium only works on the same account where it was purchased.
1.1 Check where you bought Premium
Search your inboxes for:
- “Drops”, “Paddle”, “App Store”, “Google Play”, “GPA.”
Match what you see:
- Apple App Store – Apple receipt, “Your receipt from Apple”, paid via Apple ID.
- Google Play – Google Play receipt, order ID starts with GPA..
- Drops / Paddle – Email from Paddle.com or help@paddle.com, often with “Drops Premium” and a Paddle order number.
Now you know:
- Whether you paid via Apple, Google Play, or Paddle.
1.2 Check your Drops account
- Open Drops > Profile > Settings.
-
Under Account, note:
- Email address
- Login method (Email & Password, Google, Apple ID, Facebook)
Premium must be linked to this exact email + login method. If you’ve ever used more than one login method:
- Log out, then log in again with another option (Google / Apple / Email).
- Each time, check Profile > Settings > Account.
If one account shows Premium correctly, that is your Premium account — keep using it.
2. Restore Premium
Once you’ve confirmed the right account and store, refresh your Premium status.
2.1 Quick restore
- Log out of Drops.
- Open the Drops International app (iOS / Android)
- Log in with the same login method you used when you paid.
- Go to Profile > Settings > Restore Purchase.
If Premium is linked correctly, this should fix it.
2.2 New or reset device
If you changed or reset your device:
- Make sure you’re signed into the same Apple / Google account you used to pay.
- Install Drops, log into the same Drops account (same email + login method), then tap Restore Purchase again.
- On iOS, if you’re asked for your Apple ID password, enter it — skipping this can make the restore fail.
3. Still not working? How to contact us.
How to contact us:
From the app:
- Go to Profile > Settings > Help.
- Use the widget or tap “Submit a request”
By email:
- At support@languagedrops.com
If Steps 1-2 didn’t solve it, contact us and include:
- The email address linked to your Drops account
- Where you brought the Premium subscription (Apple, Google or Paddle)
- A screenshot of the purchase receipt
🌐 The English version of this article is the original. Translations into other languages are automatic, we apologize for any errors.
Updated