How do I reset my password?

  • How to reset your Drops password
  • What to do if you don’t receive the reset email
  • How to handle multiple accounts

Resetting your password

To reset your password:

  1. Go to the Login page in the app or on the web.
  2. Select Continue with email.
  3. Enter your email address.
  4. Tap 'Forgot password' and follow the email instructions.

If the reset link doesn’t work:

  • Wait 15 minutes, request a new link, and
  • Try opening it in a different browser or device.

If you signed up with Apple ID, Facebook, or Google, your password is managed by that provider. Change it in your Apple/Facebook/Google account settings or contact their support.

I didn’t receive the reset email

Run through this quick checklist:

  1. Spam / junk / filters
    • Check Spam, Junk, and any filtered folders (e.g. Promotions/Updates).
    • Search for “Drops” or “password reset”.
  2. Correct email
    • Make sure you used the same email as when you created your Drops account.
    • Watch out for typos or using a different address (work, school, old email).
  3. Apple / Google / Facebook sign‑up
    • If you originally chose “Continue with Apple / Google / Facebook” when you created your Drops account, you won’t have a separate Drops password.
    • Use the same login method again, and change your password in that provider account if needed.
  4. Apple “Hide My Email”
    • If you used Apple “Hide My Email”, your Drops account is under a random Apple relay email (like xxxx@privaterelay.appleid.com), not your normal email.
    • On the login screen, tap “Continue with Apple” and sign in with the same Apple ID you used originally.

If you still don’t receive the email after these steps, please contact Support (see Contacting Support).

Contacting support

If you need more help with login, passwords, accounts, or regional access:

  • Click the widget in the bottom‑left corner of the Help Center, or
  • Scroll down and click Submit a request.

We’ll get back to you as soon as possible.

 

🌐 The English version of this article is the original. Translations into other languages are automatic, we apologize for any errors.

Updated

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