FAQ
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Grammar in Drops
Drops includes short grammar lessons you can use to pr...
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How to Contact Support?
These are the channels you can use to contact Support ...
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How to Report Content Issues
If you spot something wrong in our learning content (t...
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Packs
What are Packs?If you’ve noticed a change in how your ...
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What are Leaderboards (Learning Ladder) and How Do I Join?
Welcome to Weekly Leaderboards! This exciting feature ...
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What are Experience Points (XP) and How to Earn Them?
XP (Experience Points) is our way of making learning m...
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What is Community Game Mode and How Do I Play With Others?
The new Community Game Mode offers a dynamic and socia...
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Trouble Logging In with Facebook on iOS?
Language-specific apps Facebook login option is no l...
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What Languages are Available to Learn in Drops?
With Drops you can learn more than 50 languages throug...
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How do I get help or contact support?
You can easily reach out to us for assistance through ...
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How to Activate My New Premium Subscription
If you’ve just purchased a Premium subscription, recen...
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Dojo Feature: What is it and How to Review Words
You can find Dojo on the Home screen with the Review W...
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How to Permanently Delete Your Drops Account and Data
You can permanently delete your Drops account and all ...
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How to Request a Refund for a Drops Subscription
Please note that refunds are processed differently bas...
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Why can’t I see newly added language specific content in the app?
While we strive to be able to translate all of our new...
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Subscription Purchase Failed: What to Do When You Can't Buy a Plan
Please ensure you don’t have any active restrictions o...
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How to Use the Writing Exercise Feature
This option refers to languages that use different wri...
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How to Turn Off Haptic Feedback or Vibration in the App
To turn on/off this option, please go to your Profile,...
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What are the Different Language-Specific Drops Apps?
We developed separate apps for different languages due...
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How do I access the listening exercise?
The listening exercise is part of a gameplay where you...
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How do I hide or unhide words?
You can hide or unhide words either within Word Previe...
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Streaks in Drops
This article explains what your streak is, how it wor...
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What are Learning Units and How Do They Work in Drops?
Drops topics have been organized under Learning Units ...
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How to Use Quiz Mode and Test Your Knowledge
Quiz Mode is a review tool designed to challenge not o...
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What are the Learning Levels in Drops and How Do They Work?
To change your learning level, please go to your Profi...
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I Was Charged Twice: Troubleshooting Duplicate Charges
Please note that in case of switching to a Lifetime pl...
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How do I reset my password?
How to reset your Drops passwordWhat to do if you don’...
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How to Adjust or Turn Off Motivational Cheers
To turn on/off the motivational cheers: log into yo...
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How to Unsubscribe or Stop Email Communications from Drops
You can unsubscribe from our email communications by f...
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How to Manage or Turn Off Drops App Notifications
To turn on/off the notifications: log into your acc...