Help Center

Plans and Subscriptions

How do I cancel my subscription?
We're Sorry to See You Go! Your subscription is handle...
Free vs Premium
Drops offers free access to the app content and flexib...
Free trial
You can subscribe to the free trial and enjoy Drops Pr...
I want to upgrade to a higher plan
We currently do not offer subscription upgrades for in...
Redeem a promo code
Congratulations on receiving a promo code! Welcome to ...
Is family sharing available?
Thank you for your interest in using Drops with your f...

Audio mode
Audio mode is a tool for reviewing learned terms and t...
Word Preview and Word Collection
To access Word Preview please tap on the up arrow in t...
Review your learned words
You can review your learned words using various tools:...
Suggest new content: a feature or a language
Would you like to suggest a feature or a language? Sha...
Audio issues
If you cannot hear the audio, the app may not have loa...
Can I learn grammar and full sentences with Drops?
At this time, Drops does not teach grammar or sentence...

My progress hasn't been saved
To ensure your progress is saved, please make sure you...
How can I restart or reset a topic?
You can restart a topic either from the Word Preview l...
Login issues
To successfully log into your existing account, please...
Streak vs Progress
The daily streak is counted after a completed session ...
Change email address or login method
At present, it isn't possible to switch providers or c...
Crash Issues
Android platform Step 1: Enable Developer Options Enab...

Activate your Premium Subscription
If you’ve just purchased a Premium subscription, recen...
Leaderboards / Learning ladder
Welcome to Weekly Leaderboards! This exciting feature ...
Experience Points - XP
XP (Experience Points) is our way of making learning m...
How to Remove a Language Flag from Your Profile
If you started learning a language but decided to stop...
Speak Practice
Introducing Speak Practice, a new tool designed to enh...
Multiplayer mode
The new Multiplayer Mode offers a dynamic and social l...