Help Center
Plans and Subscriptions
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Free vs Premium
Drops offers free access to the app content and flexib...
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Free trial
You can subscribe to the free trial and enjoy Drops Pr...
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I want to upgrade to a higher plan
We currently do not offer subscription upgrades for in...
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Redeem a promo code
Congratulations on receiving a promo code! Welcome to ...
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Is family sharing available?
Thank you for your interest in using Drops with your f...
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Referral program
Unlock two-week free trials by referring friends to Dr...
Sound and words
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Audio mode
Audio mode is a tool for reviewing learned terms an...
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Word Preview and Word Collection
To access Word Preview please tap on the up arrow in t...
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Review your learned words
You can review your learned words through different Re...
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Suggest new content: a feature or a language
Would you like to suggest a feature or a language? ...
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More words
Are you wondering how to get access to more words? You...
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I would like to recommend a language
We are always adding new languages, so if you have a s...
Troubleshooting
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My progress hasn't been saved
To ensure your progress is saved, please make sure you...
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How can I restart or reset a topic?
You can restart a topic either within the Word Preview...
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Login issues
To successfully log into your existing account, please...
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Streak vs Progress
The daily streak is counted after a completed session ...
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Change email address or login method
At present, it isn't possible to switch providers or c...
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Crash Issues
If the app is crashing, please fill out the following ...
FAQ
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Multiplayer mode
The new Multiplayer Mode offers a dynamic and social l...
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Activate your Premium Subscription
If you’ve just purchased a Premium subscription; re...
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How to Remove a Language Flag from Your Profile
If you started learning a language but decided to stop...
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Speak Practice
Introducing Speak Practice, a new tool designed to enh...
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List of the available learning languages
With Drops you can learn more than 50 languages throug...
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Language Voyage
Language Voyage is your tailored guide in your lang...