Help Center

Plans and Subscriptions

Important Update: Changes to Selected Drops Language Apps
We are transitioning some of our individual language a...
How do I cancel my subscription?
Your Drops subscription is handled by one of these pro...
Premium Not Working / I Paid but See the Free Version
If you’ve paid for Drops Premium but still see the fre...
Drops Free vs. Premium: What are the Features and Differences?
Drops offers free access to the app content and flexib...
Drops Free Trial: Terms, Eligibility, and How to Start
You can subscribe to the free trial and enjoy Drops Pr...
How do I Upgrade My Drops Subscription to a Higher Plan?
We currently do not offer subscription upgrades for in...

How to Use Audio Mode (Hands-Free Learning)
Audio mode is a tool for reviewing learned terms and t...
Word Preview and Word Collection: How to Save and Review Words
To access Word Preview please tap on the up arrow in t...
How to Review Learned Words in the Drops App
You can review your learned words using various tools:...
How to Suggest a New Language or Feature to Drops
Would you like to suggest a feature or a language? Sha...
Fixing Audio Issues, No Sound, or Incorrect Pronunciation
If you cannot hear the audio, the app may not have loa...

My Learning Progress is Not Saving: Troubleshooting Steps
To ensure your progress is saved, please make sure you...
How can I restart or reset a topic?
You can restart a topic either from the Word Preview l...
Troubleshoot Login Issues and Account Access Problems
To successfully log into your existing account, please...
What is the Difference Between Streak and Progress in Drops?
The daily streak is counted after a completed session ...
How to Change My Email Address or Primary Login Method
Right now, you can’t change your email or login provid...
Drops App Keeps Crashing: Troubleshooting Steps
If the Drops app keeps crashing, try these simple step...

Grammar in Drops
Drops includes short grammar lessons you can use to pr...
How to Contact Support?
These are the channels you can use to contact Support ...
How to Report Content Issues
If you spot something wrong in our learning content (t...
Packs
What are Packs?If you’ve noticed a change in how your ...
What are Leaderboards (Learning Ladder) and How Do I Join?
Welcome to Weekly Leaderboards! This exciting feature ...
What are Experience Points (XP) and How to Earn Them?
XP (Experience Points) is our way of making learning m...